We offer product exchanges for any item returned in its original, unused, and sellable condition, along with its original packaging. The return must be made within 15 days from the date of delivery. Any issues such as missing items, incorrect orders, or overcharges must be reported within 24 to 48 hours of receiving the delivery. Please note that we do not offer refunds or store credits—only exchanges.
Only products purchased directly from the White Fox Derma website are eligible for returns. We do not accept returns for items bought from third-party websites or physical stores. For returns, please email us at whitefoxderma@gmail.com. Kindly allow 1 to 2 weeks for your return to be processed, as it must first be reviewed by our customer service team. You will be notified by phone or email once the return is completed.
Terms & Conditions:
– All returns must include a copy of the original invoice.
– Each product can only be exchanged once.
– Shipping costs are non-refundable.
– Any gifts or promotional items received with your purchase must be returned with the order.
– All sale items are final and cannot be returned or exchanged.
– If your return meets our policy, you can exchange the product for one of equal or lesser value. We will not refund any price difference. If the exchange item exceeds the original value, you will need to pay the difference.
– Please note: While we strive to display the colors of our products accurately, slight variations may occur depending on your device’s display settings.
Thank you for your understanding!